David Eveleigh GC at Serco with a frank assessment of where lawyers – in-house and private practice – need to improve and develop. More focused on process; better understanding and focus on what needs to be delivered for the business. His interesting take on lawyer “pull” and not enough “push” to get to know the business feels about right.
Good insight too on how to remunerate to motivate to develop people and culture with the right priorities going forwards.
Making effective changes and innovations here should start by listening to clients … afresh – aiming to innovate and add value to the customer journey.